Privacy Policy

1. Introduction

Infotech Risks Security LLC ("Company," "we," "us," or "our"), operating its training programs under the brand Infotech Academy, manages the websites at infotechacademy.online and its sub-pages, including program-specific pages for the Pre-Apprenticeship Programme (PAP), Registered Apprenticeship Programme (RAP), and Workforce Innovation and Opportunity Act (WIOA) program (collectively, the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or apply for our programs.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

2. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

• Application & Registration Data: Full name, email address, phone number, mailing address, date of birth, employment status, educational background, and program preferences when you submit an application form.
• Communications: Any information you provide when you contact us via email, phone, or our website contact forms.
• Scheduling Data: Name, email, and scheduling preferences if you book a call or appointment through Calendly or similar services.

b. Information Collected Automatically

• Device & Browser Data: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent, links clicked, and referring URLs.
• Cookies & Similar Technologies: We use cookies and session storage to improve site functionality and remember your preferences (such as whether you dismissed the translation bar). See Section 7 for more details.

3. How We Use Your Information

We use the information we collect to:

• Process and evaluate program applications and eligibility.
• Communicate with you about your application, enrollment, and training program progress.
• Send you program-related updates, reminders, and educational resources.
• Comply with grant reporting requirements from the Texas Workforce Commission (TWC), U.S. Department of Labor (DOL), and other funding agencies.
• Improve our website, services, and programs based on usage data.
• Respond to your inquiries and provide customer support.
• Maintain records as required by law or our funding agreements.

4. Legal Basis for Processing (GDPR/CCPA)

Where applicable law requires a legal basis for processing your personal data, we rely on:

• Consent: When you voluntarily submit an application or contact form.
• Legitimate Interests: To improve our programs and communicate program information to prospective learners.
• Legal Obligation: To comply with federal and state workforce development reporting requirements.

5. Sharing of Information

We do not sell your personal information. We may share your information with:

• Funding & Government Partners: The Texas Workforce Commission (TWC) and U.S. Department of Labor (DOL) as required by our grant agreements and program regulations.
• Service Providers: Third-party vendors who assist us in operating the Site and delivering services (e.g., Fluent Forms for form processing, WordPress hosting providers, email services). These vendors are contractually required to protect your information.
• Employer Partners: With your explicit consent, we may share relevant credential and placement information with employer partners for job matching purposes.
• Legal Requirements: When required by law, court order, or governmental authority.

6. Third-Party Services

Our Site uses the following third-party services that may collect data independently:

• YouTube (Google LLC): Embedded videos. YouTube may collect data per Google's Privacy Policy at policies.google.com/privacy.
• Google Translate: Our optional translation feature uses Google's Translate API. Your use of this feature is subject to Google's Privacy Policy.
• Calendly: Used for scheduling calls. Subject to Calendly's Privacy Policy at calendly.com/privacy.
• Fluent Forms: Used for application and contact forms on our site. Form submissions are stored on our WordPress hosting environment.

We are not responsible for the privacy practices of third-party services. We encourage you to review their respective privacy policies.

7. Cookies & Tracking Technologies

We use the following types of cookies and storage mechanisms:

• Essential Cookies: Required for the Site to function properly, including WordPress session cookies.
• Session Storage: We use browser sessionStorage (not a cookie) to remember preferences like whether you dismissed the Spanish translation bar during your visit. This data is cleared when you close your browser.
• Third-Party Cookies: YouTube and Google Translate may set their own cookies. These are subject to their respective privacy policies.

Most browsers allow you to control cookies through their settings. Disabling cookies may affect the functionality of certain parts of the Site.

8. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy.
• Comply with grant reporting periods (typically 3–7 years as required by federal workforce development regulations).
• Resolve disputes and enforce agreements.

When information is no longer needed, we securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of receiving non-essential communications from us.
• Data Portability: Request your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us using the information in Section 11.

10. Children's Privacy

Our programs primarily serve individuals aged 14 and older, consistent with WIOA youth eligibility requirements. For participants under the age of 18, we require parental or guardian consent before collecting personal information. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after changes constitutes your acceptance of the updated policy.